New Mopar DC, Order Coffee with Your Car

Throttle Muscle FX805 Synthetic Fuel System Cleaner


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New Mopar DC, Order Coffee with Your CarAlso, Prestone’s New VP of North American Sales Announced, Vendor Speak, and more.<!–





In the News…


FCA US Officially Opens New Mopar Parts Distribution Center in Metro Detroit

FCA US LLC officially opened a new 500,000-square-foot Mopar Parts Distribution Center (PDC) in Metro Detroit, marking the second new Mopar PDC to open in the U.S. this year. The Romulus, Michigan, facility employs more than 100 workers and represents an investment of $10.4 million by FCA US.

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GM Lets Customers Order Their Morning Coffee With Their Car

General Motors Co. (NYSE: GM) is rolling out the automotive industry’s first commerce platform for on-demand reservations and purchases of goods and services. With Marketplace, drivers can now order and pay for their favorite coffee — and much more — on the way to work with a simple tap on the dash.

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NOLN QUICK

Cottman Transmission and Total Auto Care Reveals Second Coloring Book for Holiday Season

Cottman has announced that it will again be donating its children’s coloring and activity book for the second year in a row, this time to local chapters of Boys and Girls Club, Big Brothers Big Sisters and Girls, Inc. across the country this holiday season.

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Prestone Appoints Jim Amerio New VP of North American Sales

Prestone® Products Corporation (Prestone) announced that it has hired Jim Amerio as its Vice President of North American Sales. Amerio joins Prestone with more than 25 years of sales experience and will drive the brand’s profitable volume and share growth.

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Inside NOLN…


War

War. Merriam Webster defines it as, “a struggle or competition between opposing forces for a particular end.”

Are you ready to go to war with your competition? Are you willing to attack, attack and attack until you have won not just a few of their customers but all of their customers. If not, this article is not for you.

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Vendor Speak

Each year we ask vendors to chime in on important issues in the fast lube industry in this annual feature. Their responses vary, as do the products and services they offer fast lube operators. Read on to learn what they’re speaking about this year.

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CVT Fluids, Augmented Reality Applied to Tech Services

Service Champ


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CVT Fluids, Augmented Reality Applied to Tech ServicesAlso, ExxonMobil Unveils Three New Engine Oils, Tech Earns Bridgestone’s Top ASE Honor, and more<!–





In the News…


Pennsylvania Auto Technician Earns Bridgestone’s Top ASE Honor

Bridgestone Retail Operations L.L.C. has recognized Jonathan Fisher, a technician at a Firestone Complete Auto Care store in Mechanicsburg, Pa., as its 2017 ASE Master L1 Technician of the Year.

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ExxonMobil Unveils Three New CK-4/FA-4 Engine Oils

ExxonMobil is introducing three new Mobil Delvac 1-branded full-synthetic heavy-duty diesel engine oils that meet either the CK-4 or FA-4 specifications developed by the American Petroleum Institute (API).

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Service Champ

Porsche Applies Augmented Reality to Tech Services

“Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality.”

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TechForce Announces New Roush Yates Engines’ Scholarships

TechForce Foundation is administering a scholarship program established by Roush Yates Engines to support students enrolled in the CNC Machining Technology UTI’s NASCAR Technical Institute in Mooresville, NC.

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Inside NOLN…


CVT Fluids, What’s the Score

Prior to 2000, about 80 percent of the automatic transmission fluid (ATF) market was covered by General Motors’ Dexron III, Ford’s Mercon or Chrysler’s ATF +4 standards and specifications. Today, Dexron III/Mercon fluids are gone, replaced by Dexron VI and Mercon LV. In addition, they account for less than 50 percent of the aftermarket use.

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Do Your Employees Go Above and Beyond?

Haynes began to tell a story about an old miner who walked into a Nordstrom in Fairbanks, Alaska, with a worn out pair of tires. Nordstrom is well known for their excellent customer service and return without a receipt, no-questions asked policy. However, Nordstrom didn’t sell tires, at least not in that store in Fairbanks, Alaska.

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Company Brings On-Site Car Maintenance to Workplaces

NOLN accepting applications for Technician of the Year


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Company Brings On-Site Car Maintenance to WorkplacesAlso, ASE Presents Awards to Master Technician and Technician of the Future, VIOC Fundraises for Fight Against Cancer and more<!–





In the News…


Zippity Brings On-site Car Maintenance to Boston Area Workplaces

Zippity, New England’s first mobile mechanic’s garage, is now partnering with Boston area employers to provide on-site car maintenance services, delivered by Automotive Service Excellence (ASE) Certified technicians, which save employees the time and hassle of getting their cars to the auto shop.

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ZF Aftermarket And ASE Present Esteemed Award To Master Technician

ZF Aftermarket sponsored its first ASE Technician Award at the ASE Annual Meeting and Awards Banquet on Nov. 15. The award highlighted a technician in the field who represents high-quality training, automotive skills and the importance of continuing education.

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NOLN QUICK

Valvoline Instant Oil Change Franchisee Fundraisers for the Fight Against Cancer

Over 80 Southern California Valvoline Instant Oil Change (VIOC) service centers will offer point of purchase donation opportunities to benefit the American Cancer Society’s Road To Recovery Program, which provides free rides to patients who otherwise might miss their potentially life-saving cancer treatment.

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Mitchell 1 and ASE Present 2017 Technician of the Future Award

Jacob Tully of Alexandria, Kentucky was named the 2017 Mitchell 1/ Automotive Service Excellence (ASE) Technician of the Future during the ASE Fall Board of Governors Meeting and Annual Technician Awards, held recently in San Diego, California.

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Inside NOLN…


Products & Services

November products and services offer easy pour bottles, digital solutions, GDI service packs, premium wiper blades, valuations and more.

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Are You Prepared?

Are you prepared to deal with any situation? Most are not. We do our best to think of everything, but time and unforeseen occurrences befall us all. We can prepare emotionally, physically and financially, but then, the unexpected happens. There is a great saying, “Look back to learn; look forward to succeed.”

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Former Shop Manager Charged with Burglarizing Ex-Employer

Solid Start Odor Treatment


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Former Shop Manager Charged with Burglarizing Ex-EmployerAlso, Petra Oil President Honored, Honest-1 Auto Care Breaks Ground, Ultimate Ride for Foodies and more<!–





In the News…


Former Fast Track Oil Change Manager Charged With Burglarizing Ex-Employer

An ex-manager at Fast Track Oil Change in Brookfield is accused of burglarizing his former employer. It started when a Brookfield police officer noticed suspicious activity after hours.

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SEMA Accepting Scholarship Applications

The Specialty Equipment Market Association (SEMA) is now accepting applications for the 2018 SEMA Memorial Scholarship Fund for students preparing for careers in the auto or auto parts industries.

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Solid Start Odor Treatment

Petra Oil President Honored

Arnold Gacita, President & CEO of Petra Oil Company, a Houston-based leader in the aftermarket automobile industry, was named 2017 Hispanic Male Entrepreneur of the Year by the Houston Hispanic Chamber of Commerce at its annual awards gala.

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Honest Auto Shop Breaks Ground in Spring Hill

After a three-year process, which included a change of proposed location, Honest-1 Auto Care is now busy building its first Spring Hill location.

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Top Stories…


The Ultimate Ride for Foodies

What started as a paid series of ads has turned into a viral sensation, making mouths water across the globe. Celebrity chef Jamie Oliver partnered with Land Rover to create a one-of-a-kind kitchen on wheels.

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Winter Brings Sales Opportunities

The change of seasons typically brings with it an awareness among motorists that it is an opportune time for routine maintenance on their car or SUV. This is prudent so their vehicle is as prepared as possible for the winter driving season.

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Car Stolen During Oil Change, Big ‘O Tires Expands

TOTAL Quartz Engine Oil


96

Car Stolen During Oil Change, Big ‘O Tires ExpandsAlso, Jiffy Lube to be Presenting Sponsor of Pennzoil 400, Tech Spec: 2017 Ford Focus, and more<!–





In the News…


Woman’s Car Stolen While Getting Oil Change

Vicky Meredith has been taking her car to a Northridge shop for more than a decade to get her oil changed. But on November 3, she said the service was taking awhile.

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Big O Tires Expands Footprint in Four States

Big O Tires® is pleased to recognize the expansion of the brand in Minnesota, Iowa, Kansas and Missouri in partnership with Mark Rhee and Western Automotive Ventures. Rhee, an existing franchisee of the Big O Tires brand with 12 locations in Nevada, now owns and operates 56 locations.

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TOTAL Quartz Engine Oil

Jiffy Lube to be Presenting Sponsor of Pennzoil 400

At the 2017 SEMA Show, Pennzoil® announced that Jiffy Lube will be the presenting sponsor of the first ever Pennzoil 400 race at the Las Vegas Motor Speedway (LVMS) in 2018. The Pennzoil 400 presented by Jiffy Lube will race on March 4, 2018.

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Fast Change Presents Thousands to Send Care Packages to Deployed Soldiers

Fast Change Lube & Oil presented $11,000 to Military Missions on Wednesday, Nov. 1, at Military Missions headquarters in Lexington. The money was raised through its annual Fast Change Operation Solider Care program.

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Inside NOLN…


Tech Spec: 2017 Ford Focus

The 2017 Ford Focus remains one of the world’s most popular nameplates. Focus is available in either sedan or hatchback, with engine choice offerings that include a 2.0-liter Ti-VCT or 1.0-liter EcoBoost, which can be optioned with six-speed manual or six-speed automatic transmission with available SelectShift functionality.

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One Bite at a Time

Regardless of what you learned from nursery rhymes, the “king of the jungle” is not the lion, it is the elephant. While watching these amazing creatures, my mind wandered to the old saying, “How do you eat an elephant? One bite at a time.”

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Jiffy Lube Group Acquires Mighty Auto Parts Franchise

NOLN QUICK Accepting Applications


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Jiffy Lube Group Acquires Mighty Auto Parts Franchise“Drive with the Original” Grand Prize Winner, BSRO Raises $3.8 Million for Boys & Girls Clubs<!–





In the News…


Mighty Auto Parts adds Jiffy Lube Group to Franchise System

Mighty Distributing System is pleased to announce that STC Management, LLC has become the latest Jiffy Lube group to acquire a Mighty Auto Parts franchise. A past Jiffy Lube Franchisee of the Year, STC Management is the eighth Jiffy Lube group to add a Mighty franchise to their company portfolio.

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Bridgestone Retail Operations Raises $3.8 Million For Boys & Girls Clubs Of America

Bridgestone Retail Operations (BSRO) announced that it has surpassed its annual fundraising goal for Boys & Girls Clubs of America with an unprecedented $1.4 million year-to-date through its cause-marketing partnership, Driving Great Futures.

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NOLN QUICK Accepting Applications

MAHLE “Drive With the Original” Grand Prize Winner

Tracy Weiland, a technician at The Shop European Auto Clinic in Rockville, MD, won the Grand Prize in the MAHLE “Drive With the Original” promotion. The custom-built Petty’s Garage Ford Mustang was awarded on the first day of last week’s AAPEX in Las Vegas.

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Winners of Blue Streak ‘Stronger Than Ever’ Scholarship

Standard Motor Products, Inc. announces the winners of its inaugural Standard Blue Streak ‘Stronger Than Ever’ Scholarship Competition: Daniel McMahon of Universal Technical Institute Sacramento, CA, and Hayden Anderson of Lake Area Tech in Watertown, SD.

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Inside NOLN…


The 12 Most Important Factors to Successfully Operate a Fast Lube

Joe Haggard was connected with the fast lube industry in some way for nearly 40 years. In his final column, he wanted to pass on to the next generation what he considered the 12 most important factors to successfully operate a fast lube.

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You Need to Compete for the Best Job Candidates

In the buyer’s market of recent years, it was probably easy for you to attract top-notch job candidates. Not so much today. With new job creation healthier than expected in 2016, and further increases so far this year, finding and hiring the best candidates for your shop may no longer be a slam-dunk. You may already be feeling the pinch.

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CenterOak Partners Acquires FullSpeed Automotive

TOTAL Quartz Engine Oil


96

CenterOak Partners Acquires FullSpeed AutomotiveCenterOak Partners Acquires FullSpeed Automotive, Women In Auto Care’s Winter Leadership Conference, Co-branding Your Business<!–





In the News…


CenterOak Partners Acquires FullSpeed Automotive

CenterOak Partners LLC, a Dallas-based private equity firm, has completed a majority investment in FullSpeed Automotive. Based in Greenwood Village, Colorado, FullSpeed Automotive is one of the nation’s largest independent franchisors of automotive quick lube centers.

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NASCAR Driver Julia Landauer Teams Up with TechForce

Julia Landauer, NASCAR powerhouse, female racer and advocate for women in S.T.E.M., has signed on as an official partner of TechForce Foundation and its FutureTech Success™ campaign. This industry-wide initiative aims to drive tomorrow’s workforce of transportation technicians by repositioning the image of the profession.

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TOTAL Quartz Engine Oil

Sign Up Now for Women In Auto Care’s Winter Leadership Conference

Registration is open for the Women in Auto Care (formerly Car Care Council Women’s Board) 2018 Winter Leadership Conference set for Jan. 31 – Feb. 1, in Scottsdale, Ariz.

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Courtney Force’s Funny Car to Feature Taylor Swift’s reputation Album Cover

John Force Racing announced today that Advance Auto Parts driver Courtney Force will drive the No. 6 Big Machine Records funny car at the Auto Club NHRA Finals in Pomona, CA this weekend in her final bid for the 2017 Championship.

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Inside NOLN…


Taking Convenience to the Next Level Co-branding Your Business

People are busy, maybe busier than ever before. Multitasking is the new norm. Forcing them to focus on simply one thing while getting work done on their car — like an oil change or repair — is running the risk of inconveniencing them in a major way.

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Monro Sees New Opportunities from Amazon, TechForce to Attack Technician Shortage

Solid Start Engine Treatment


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Monro Sees New Opportunities from Amazon, TechForce to Attack Technician ShortageMonro in talks to install tires sold by Amazon. Prestone unveils 1972 AMC Javelin AMX at SEMA. ACA names Senior Director, Marketing.<!–





In the News…


TechForce Foundation Looks to Attack a Big Issue: The Need for Technicians

A nonprofit foundation is working to build the bench of young, qualified automotive technicians for the industry. TechForce Foundation has created FutureTech Success, a program with three purposes, says Greg Settle, the foundation’s director of national initiatives.

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Auto Care Association Names Kirsten Zaremba As New Senior Director, Marketing

The Auto Care Association has announced the addition of Kirsten Zaremba as senior director, marketing, a newly-created role. Zaremba brings more than 20 years of auto industry knowledge to the role, having most recently served as the senior retail marketing manager at Volkswagen Group of America.

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Solid Start Engine Treatment

Monro in Talks to Install Tires Sold by Amazon

The Rochester, New York-based car maintenance chain — which sells tires itself — is in talks with Amazon.com Inc. to offer tire installation services to drivers who buy online from the e-commerce giant.

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Prestone Unveils 1972 AMC Javelin AMX at SEMA

Prestone® Products Corporation unveiled a one-of-a-kind 1972 AMC Javelin AMX at this year’s SEMA Show. Plans for the custom Ringbrothers build began at SEMA 2016, and Prestone has been eager to reveal the incredible vehicle to an enthusiastic audience.

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Top Stories…


2017 Best Looking Lube Results

This year’s contest for 2017 Best Looking Lube yielded some great results. Our judges were highly impressed with the quality of the entries received. We have all enjoyed watching as so many quick oil change locations have stepped it up to create an atmosphere customers enjoy being in.

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AAPEX Winners and Auto Recalls

NOLN QUICK accepting applications


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AAPEX Winners and Auto RecallsFord and Toyota Recalls, Packaging and Product Showcase Winners Announced at AAPEX<!–





In the News…


AAPEX 2017 Buyers Select New Product Showcase Winners

AAPEX 2017 announced the winners of the New Product Showcase during an awards ceremony held Tuesday, Oct. 31, at the Sands Expo in Las Vegas. AAPEX buyers determined the winning entries by voting electronically for their favorite products in eight categories. Eight winners were announced.

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AAPEX 2017 Announces New Packaging Showcase Winners

AAPEX 2017 announced the winners of the New Packaging Showcase during an awards ceremony Tuesday, Oct. 31, at the Sands Expo in Las Vegas. Four winners were announced.

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ISI

Toyota Recalls Nearly 350K Sienna Minivans for Shifter Defect

Toyota Motor Co. is recalling 347,120 Sienna minivans worldwide because they can shift out of the “park” position and roll away.

The recall involves Siennas from the 2005-2007 and 2009-2010 model years. Most are in the U.S. Toyota also is recalling 24,000 in Canada, 13,000 in Mexico, 100 in Europe and 20 elsewhere.

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Ford Issues Four Separate Safety Recalls

Last week, Ford announced four separate safety recalls affecting nearly 100,000 F-150 trucks and Transit vans in North America, about 90,000 of which are located in the U.S. alone.

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Top Stories…


How Business Could “Pick Up” From the Light Truck Market

Hurricane Harvey devastated Houston and much of coastal Texas, but in addition to the flooding it caused it also washed away thousands of potential sales in pickups built by the three major U.S. automakers, reported industry research firm IHSMarkit. The firm’s report suggested automakers may have lost 10,000 to 25,000 sales during the last week of August — in part as Houston has remained the 10th largest auto market in the United States, but is actually ranked third for pickup truck sales.

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New Lubricant Tech Developed at UTA, ‘Brakes for Breast Cancer’

Auto Data Point of Sale Solution


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New Lubricant Tech Developed at UTA, ‘Brakes for Breast Cancer’Lubricant tech developed at UTA would lower fuel consumption and vehicle emissions. One Minn. shop participates in ‘Brakes for Breast Cancer.’<!–


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In the News…


Lubricant Tech Developed at UTA Would Lower Fuel Consumption, Vehicle Emissions

Researchers at the University of Texas at Arlington’s Tribology, Lubrication, and Coating Laboratory have refined new vehicle lubricant technologies as part of an ongoing partnership with ESL TEKnologies.

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MAHLE Service Solutions Announces New Collaboration Platform for Christian Brothers Automotive

The platform is a customized version of the new MAHLE Forum, which offers a rich web and mobile application for experience and knowledge based collaboration with built-in workflows, service information management, data analytics and diagnostic tool integration.

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Throttle Muscle

Southern Minn. Auto Shop Rolls Out ‘Brakes For Breast Cancer’

At Elysian Auto Service, the day is filled with a variety of automotive fixes. This month, the emphasis has been on brake replacement, leaving mechanics like Matt Whitener with the daily task of installing new brakes. Owners Susan and Carl Morsching are involved in the Brakes for Breast Cancer Research program.

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API Announces Plans for SN PLUS in Donut

Licensed marketers will be able to use the Service Symbol Donuts to help consumers identify SN PLUS motor oils.

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Inside NOLN…


Improving Brake Performance; It Starts With a Good Cocktail

The quality of a brake service is dependent upon the technician performing the proper service procedures and the quality of the friction installed on the vehicle. Fudge on either and the result is an unhappy customer. Most likely, you will be doing the brake job over — this time for free.

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Lighting Up Your Wash and Shop

Carwashes are undergoing changes in design. Some of these changes are driven by cost and sustainability, others by knowledge about how retail environments affect customer behavior. One element worth considering is daylighting, or natural lighting.

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