Shop Employee and Customer Victimized

96

Shop Employee and Customer Victimized

Robbery, Car Theft, Giveaway and Acquisition; also, more from Around the Industry<!–


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In the News…


Armed Robber Takes Cash, Terrifies Employee in West Valley Jiffy Lube Heist

A man with a gun robbed a Jiffy Lube and stole an employee’s purse in the process Friday night, leaving the woman shaken and in tears.

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Police Searching for Car Stolen from Parking Lot

Police are searching for a vehicle stolen from a parking lot at Monro Muffler, Brake & Service.

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Robinair Sweepstakes to Give Away One 34288NI Machine in February for AC Season

Robinair will give away one 34288NI AC machine to one lucky shop or technician in 2018. The sweepstakes will run from January 8, 2018 through February 17, 2018 with the machine being given away on February 21, 2018.

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Highline Aftermarket Announces Acquisition of Levin’s Auto Supply – Expanding West Coast Presence

Highline Aftermarket announced today that it has entered into an agreement to purchase the assets of Levin’s Auto Supply, LLC headquartered in Sacramento, CA. Levin’s is a leading supplier of automotive aftermarket products to retailers and automotive parts stores, serving customers along the west coast for over 90 years.

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Nominate for Technician of the Year

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Inside NOLN…


Worth a Listen: Podcasts to Help Better Your Busy Life

Once upon a time, business leaders committed to lifelong learning and growth read books. Many of them still do, but in a busy world where we’re being pulled in multiple directions, having the time to settle into a comfortable reading chair with the latest business bestseller isn’t always an option.

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Around the Industry

It’s already been an active winter for the oil change and quick maintenance industry. Catch up on more stories from Around the Industry.

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Tax Credit for Preventative Maintenance, 2018 Outlook

96

Tax Credit for Preventative Maintenance, 2018 Outlook

Also, Sears Auto Centers Closing, Take 5 Partners with Kasey Kahne and more<!–


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In the News…


New South Carolina Law Offers Tax Credit for Preventative Maintenance

When S.C. lawmakers last spring passed the state’s first gas-tax hike in 30 years, they included a few sections of the law that kick in on New Year’s Day. One new feature is a tax credit for preventative maintenance on your car, truck or motorcycle.

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Sears to Close 24 Auto Centers

Sears Holdings Corp. will close two dozen Sears Auto Centers, including three each in California and Texas, as part of a plan to close 103 stores in the company’s latest round of closures announced on Jan. 4.

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Take 5 Oil Change Revs Its Engines Through Partnership with NASCAR and Sprint Car Star Kasey Kahne for 2018 Chili Bowl Nationals

To celebrate the opening of three locations in Tulsa, OK, Take 5 Oil Change will partner with NASCAR and Sprint Car star Kasey Kahne for the 2018 Chili Bowl Nationals at the Tulsa Expo Raceway January 8 through 13, 2018. Kahne’s No. 67 race car will carry the Take 5 Oil Change logo on the side of the car for the week’s races.

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Seattle-Based Company Wrench Delivers ASE Certified Mechanic to Your Door

The startup was founded out of “pure customer frustration with transparency, pricing and lack of convenience in the auto repair industry,” Wrench CEO and co-founder Ed Petersen said.

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Nominate for Technician of the Year

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Inside NOLN…


2018 Vertical Outlook

As a year, 2017 was about big changes. There was a new resident in the White House in Washington, D.C., concerns that war could break out in Asia and a widening political and cultural divide across the country.

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Tech Spec: 2018 Infiniti Q50

Infiniti refreshed its Q50 lineup for the 2018 model year. Coinciding with the refreshed look of the Q50 is the introduction of a new global grade (trim) naming structure: Pure, Luxe, Sport and Red Sport 400. Option package content and naming has also been upgraded.

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OEM and Hard-to-Find Parts More Accessible to the Aftermarket


96

OEM and Hard-to-Find Parts More Accessible to the AftermarketeBay Partners with Openbay, New Research for the Industry, Kitten Rescue and more<!–


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In the News…


eBay Partners With Openbay To Expand Automotive Parts Sales To Aftermarket Industry

Openbay announced it has partnered with eBay Motors to provide the availability of millions of searchable automotive parts and accessories for its online marketplace for auto repair and service. Powered by eBay Motors, businesses can research, source and acquire automotive parts directly through the Openbay dashboard.

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New Research Offers Analysis on US Auto Service, Maintenance, and Repair

A new report offering analysis on consumer sentiment and overall growth of the auto service repair and maintenance in the US has been added to the vast repository of Market Research Hub (MRH). The report titled “Auto Service, Maintenance and Repair – US – DECEMBER 2017” offers holistic insights and analysis on the key influencing factors on consumers in the US in terms of choosing and sticking with an auto service repair and maintenance provider.

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Kitten Rescued from Car Engine Compartment

A kitten has a new name and a new home after being rescued from the engine compartment of a woman’s car. Jessica Renae noticed the kitten meowing and went to the Kwik Kar of Midlothian for help.

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Bridgestone Store Managers Recognized For Helping Boys & Girls Club

Bridgestone Americas’ Retail Operations honored 20 of its store managers whose stores raised the most money for its Driving Great Futures campaign, which benefits the Boys & Girls Clubs of America (BGCA).

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Inside NOLN…


A Tale of Two Batteries

It’s cold — really cold — 14 F cold, and the freezing temps are compounded by the wind whipping past the self-storage buildings where I’ve been working for the past 20 minutes. I’m looking forward to hopping in my 2004 Tundra and cranking up the heat. Finally my work is done. As I turn the key, I hear “click, click, click.” I try again — “click, click, click” — dead battery.

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Products & Services

A swivel wrench set, racing oil series, seal treatments, brake line repair kit, additives, filters and wiper blades make up the newest industry products.

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AAMCO Continues Expansion


96

AAMCO Continues ExpansionAlso, Icahn Buys More Stores, Recalls and more<!–


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In the News…


AAMCO Continues Nationwide Expansion With Eight New Centers

AAMCO Transmissions, Inc., announced today that it plans to open eight new service center locations with new and existing franchisees across the country. Over the next several months, AAMCO locations will open throughout the U.S.

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Icahn Buys 9 Retail Tire/Auto Stores in 8 States

Icahn Automotive Group L.L.C. has acquired nine more retail tire and/or automotive service locations in eight separate transactions, pushing the number of retail locations acquired in 2017 to more than 300.

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Eagle Oil Change Launches Brand New Website with 15% Off Coupon

Eagle Oil Change, a multi-location oil change service station in Georgia, just launched their brand-new website and is now offering an attractive discount of 15% on full service oil change for first-time customers.

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Meineke Franchisees Open Shops in Ala., Ark., Fla, Va.

The Meineke Car Care Centers network grew by four outlets recently, including two opened by first-time franchisees. There are now nearly 800 Meineke locations in operation in 48 U.S. states and Puerto Rico, with as many as 20 more in the pipeline for opening soon, according to information posted on the franchisor’s website.

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Inside NOLN…


Automotive Recalls

As a service to your customers, please note the following vehicles that have been recalled by the National Highway Traffic Safety Administration (NHTSA) or by their manufacturers.

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Leadership: The Importance of Keeping the Right People

In a previous article earlier this year, I talked about the importance of training your team. I’ll build on that subject in this article as it relates to leadership and motivation, something to keep in mind when you’re considering new ideas for 2018 or beyond.

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Are you current on the industry’s top stories of 2017?


96

Are you current on the industry’s top stories of 2017?Take a look at the top stories and articles from this year.<!–


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2017 In Review:

What People Were Reading


Are you current on the top stories and articles for the industry in 2017? We’ve compiled a list to get you up to date on what people were reading this year.

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Top News Stories


  1. Police: Man Stabbed Auto Shop Manager Over Delayed Oil Change
  2. Man Cuts Manager, Hits Employee With Car After Repair Shop Declines Check
  3. TBC Corporation Sells SpeeDee Oil Change & Auto Service to Grease Monkey
  4. Woman’s Car Stolen While Getting Oil Change

See Full List

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Top Articles


  1. The Skinny on OW-16 Oil
  2. Low Oil Pressure Message: Locating the Mystery Filter
  3. The New Generation of dexos and ACEA Specifications
  4. The New Diesel Engine Oil Standards and Ford’s Reaction to Them

See Full List

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Top Tech Specs


  1. Tech Spec: 2016 Chrysler 200
  2. Tech Spec: 2017 Honda CR-V
  3. Tech Spec: 2017 Chrysler Pacifica
  4. Tech Spec: 2016 Toyota Tacoma

See Full List

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Top Articles From the Archives


  1. Canister vs. Cartridge (2015)
  2. Southhampton Woman to Host TV’s “All Girls Garage” (2015)
  3. 2016 TOPS in the Industry (2016)
  4. On the Line: Factory Solutions for Excessive Oil Consumption (2015)

See Full List

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NOLN Digital Vendor Directory

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Embarrassing Burglary, Owl in Engine, Midas Acquisition


96

Embarrassing Burglary, Owl in Engine, Midas AcquisitionIt’s the largest acquisition in Midas history. Also, UPS orders 125 Tesla Semi-Trucks and more.<!–


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In the News…


Bumbling Barefoot Burglar Breaks Into Shop

A barefoot burglar unwittingly bared his rear end at an Auto-Lab Complete Car Care in Waterford, MI.

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Davenport-Based Midas Operator Sold

Colorado-based Leeds West Groups announced it will acquire Auto Systems Experts, headquartered in Davenport, in what will be the largest acquisition in Midas history.

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Owl Turns Routine Oil Change Into Real Hoot

A mechanic in New Hampshire attempting to perform an oil change Friday found a surprise guest on the car’s engine.

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NOLN Digital Vendor Directory

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UPS Orders 125 Tesla Semi-Trucks

Tesla is trying to convince the trucking community it can build an affordable electric big rig with the range and cargo capacity to compete with relatively low-cost, time-tested diesel trucks.

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Nominations Now Being Accepted for Federated Shop of the Year

Does your shop have a stellar reputation for customer service, quality repairs, knowledgeable staff and community involvement? If so, nominations are now being accepted for Federated Shop of the Year.

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Inside NOLN…


Increasing Profits by Reducing Waste

Organization and downsizing are topics that frequently show up during morning news features and in polite conversation. So what does all this talk about organization have to do with your auto service shop? Can I bring organization and a passion to declutter to work? Even better, is waste and lack of organization cutting into your bottom line?

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The Littlest Detail is the Biggest Thing

Why is it that some quick lube shops can effortlessly do non-stop fast-oil changes, along with a healthy dose of extra services, and do it all in a timely, mistake-free fashion, while others struggle to just get through a few oil changes without running into issue after issue — problems that slow down the whole operation — never allowing them to really get into the groove of a great day?

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Exclusive Partnership for Advance, Icahn Acquires BS&F Auto Parts


96

Exclusive Partnership for Advance, Icahn Acquires BS&F Auto PartsAlso, Lube Shop Sells Winning Lotto Ticket, Operator of the Year and more<!–


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In the News…


Icahn Automotive Group LLC Acquires BS&F Auto Parts

Icahn Automotive Group LLC has purchased B.S.& F. Auto Parts Inc. in New York City from Joe Ferrer, who was then named regional vice president of commercial in the New York City metropolitan area.

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Exclusive Partnership Between Interstate Batteries and Advance Auto Parts

Advance Auto Parts, Inc. and Interstate Batteries announce a strategic partnership to better serve the changing needs of the automotive aftermarket with premium quality products, expanded availability and enhanced customer service.

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Express Lube Sells Winning Lotto Ticket Eligible for Prize

The Marlin store that sold the sole winning ticket in the $24.75 million Texas lottery drawing is eligible for a retailer reward of almost a quarter of a million dollars.

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Local Auto Shop Sets Up Financial Help for Seniors

Newberry said he works on automobiles for seniors often and has overheard stories about their financial situations. He said many of them were heartbreaking and it motivated him to find a way to help.

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NOLN Digital Vendor Directory

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Inside NOLN…


2017 Operator of the Year: Mark Bochnowski

Lube ‘n Go truly is a family business that feels its employees and customers alike are part of its extended family. Much of this personalized service can be credited to Lube ‘n Go’s president Mark Bochnowski.

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Synthetic Oil Myths Busted

Even though synthetic motor oil has been on the market alongside conventional oil for over 40 years, many consumers still have misperceptions about the product. However, being able to speak to the differences and benefits can help shatter any confusion or myths around synthetic oil and clear the air.

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New Mopar DC, Order Coffee with Your Car

Throttle Muscle FX805 Synthetic Fuel System Cleaner


96

New Mopar DC, Order Coffee with Your CarAlso, Prestone’s New VP of North American Sales Announced, Vendor Speak, and more.<!–





In the News…


FCA US Officially Opens New Mopar Parts Distribution Center in Metro Detroit

FCA US LLC officially opened a new 500,000-square-foot Mopar Parts Distribution Center (PDC) in Metro Detroit, marking the second new Mopar PDC to open in the U.S. this year. The Romulus, Michigan, facility employs more than 100 workers and represents an investment of $10.4 million by FCA US.

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GM Lets Customers Order Their Morning Coffee With Their Car

General Motors Co. (NYSE: GM) is rolling out the automotive industry’s first commerce platform for on-demand reservations and purchases of goods and services. With Marketplace, drivers can now order and pay for their favorite coffee — and much more — on the way to work with a simple tap on the dash.

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NOLN QUICK

Cottman Transmission and Total Auto Care Reveals Second Coloring Book for Holiday Season

Cottman has announced that it will again be donating its children’s coloring and activity book for the second year in a row, this time to local chapters of Boys and Girls Club, Big Brothers Big Sisters and Girls, Inc. across the country this holiday season.

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Prestone Appoints Jim Amerio New VP of North American Sales

Prestone® Products Corporation (Prestone) announced that it has hired Jim Amerio as its Vice President of North American Sales. Amerio joins Prestone with more than 25 years of sales experience and will drive the brand’s profitable volume and share growth.

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Inside NOLN…


War

War. Merriam Webster defines it as, “a struggle or competition between opposing forces for a particular end.”

Are you ready to go to war with your competition? Are you willing to attack, attack and attack until you have won not just a few of their customers but all of their customers. If not, this article is not for you.

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Vendor Speak

Each year we ask vendors to chime in on important issues in the fast lube industry in this annual feature. Their responses vary, as do the products and services they offer fast lube operators. Read on to learn what they’re speaking about this year.

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CVT Fluids, Augmented Reality Applied to Tech Services

Service Champ


96

CVT Fluids, Augmented Reality Applied to Tech ServicesAlso, ExxonMobil Unveils Three New Engine Oils, Tech Earns Bridgestone’s Top ASE Honor, and more<!–





In the News…


Pennsylvania Auto Technician Earns Bridgestone’s Top ASE Honor

Bridgestone Retail Operations L.L.C. has recognized Jonathan Fisher, a technician at a Firestone Complete Auto Care store in Mechanicsburg, Pa., as its 2017 ASE Master L1 Technician of the Year.

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ExxonMobil Unveils Three New CK-4/FA-4 Engine Oils

ExxonMobil is introducing three new Mobil Delvac 1-branded full-synthetic heavy-duty diesel engine oils that meet either the CK-4 or FA-4 specifications developed by the American Petroleum Institute (API).

Read More

Service Champ

Porsche Applies Augmented Reality to Tech Services

“Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality.”

Read More

TechForce Announces New Roush Yates Engines’ Scholarships

TechForce Foundation is administering a scholarship program established by Roush Yates Engines to support students enrolled in the CNC Machining Technology UTI’s NASCAR Technical Institute in Mooresville, NC.

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Inside NOLN…


CVT Fluids, What’s the Score

Prior to 2000, about 80 percent of the automatic transmission fluid (ATF) market was covered by General Motors’ Dexron III, Ford’s Mercon or Chrysler’s ATF +4 standards and specifications. Today, Dexron III/Mercon fluids are gone, replaced by Dexron VI and Mercon LV. In addition, they account for less than 50 percent of the aftermarket use.

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Do Your Employees Go Above and Beyond?

Haynes began to tell a story about an old miner who walked into a Nordstrom in Fairbanks, Alaska, with a worn out pair of tires. Nordstrom is well known for their excellent customer service and return without a receipt, no-questions asked policy. However, Nordstrom didn’t sell tires, at least not in that store in Fairbanks, Alaska.

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Company Brings On-Site Car Maintenance to Workplaces

NOLN accepting applications for Technician of the Year


96

Company Brings On-Site Car Maintenance to WorkplacesAlso, ASE Presents Awards to Master Technician and Technician of the Future, VIOC Fundraises for Fight Against Cancer and more<!–





In the News…


Zippity Brings On-site Car Maintenance to Boston Area Workplaces

Zippity, New England’s first mobile mechanic’s garage, is now partnering with Boston area employers to provide on-site car maintenance services, delivered by Automotive Service Excellence (ASE) Certified technicians, which save employees the time and hassle of getting their cars to the auto shop.

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ZF Aftermarket And ASE Present Esteemed Award To Master Technician

ZF Aftermarket sponsored its first ASE Technician Award at the ASE Annual Meeting and Awards Banquet on Nov. 15. The award highlighted a technician in the field who represents high-quality training, automotive skills and the importance of continuing education.

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NOLN QUICK

Valvoline Instant Oil Change Franchisee Fundraisers for the Fight Against Cancer

Over 80 Southern California Valvoline Instant Oil Change (VIOC) service centers will offer point of purchase donation opportunities to benefit the American Cancer Society’s Road To Recovery Program, which provides free rides to patients who otherwise might miss their potentially life-saving cancer treatment.

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Mitchell 1 and ASE Present 2017 Technician of the Future Award

Jacob Tully of Alexandria, Kentucky was named the 2017 Mitchell 1/ Automotive Service Excellence (ASE) Technician of the Future during the ASE Fall Board of Governors Meeting and Annual Technician Awards, held recently in San Diego, California.

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Inside NOLN…


Products & Services

November products and services offer easy pour bottles, digital solutions, GDI service packs, premium wiper blades, valuations and more.

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Are You Prepared?

Are you prepared to deal with any situation? Most are not. We do our best to think of everything, but time and unforeseen occurrences befall us all. We can prepare emotionally, physically and financially, but then, the unexpected happens. There is a great saying, “Look back to learn; look forward to succeed.”

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